AJAs 2017 Finalists


Slug/Label Outage creates havoc across region
Date Aired or Published Aug. 5, 2017
Media outlet where first aired or published: Telegraph-Journal
Name of Program:
If co-produced, list partner:
List awards, grants:
Running time (TV/Radio):

Short explanation of the story and how it developed:

The Telegraph-Journal newsroom lost Internet at 10:45 a.m. on Aug. 4, 2017, simultaneously giving us the news story of the day and grinding our ability to produce that news to a halt. While the newsroom looked blankly at their cellphones wondering what was happening, I used an old phonebook to find the number for the local Bell Aliant office. I had the outage news within minutes, and before the event was punted over to national Bell communications. With the aid of another reporter’s Rogers cellphone as a hotspot, we had our story up within 20 minutes. We didn’t stop for the rest of the day. Over the next six hours I posted more than 20 updates working with eight other reporters from across the province -- about 20 per cent of our staff across the chain. We called everyone. Behind the scenes, IT had to work around us having no internet.

Resources of the newsroom (money and time) available to complete the story:

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